Unit V · Topic 8The Consumer Protection Act 1986 - Definitions, consumer rights and redressal mechanism – Previous Year Questions

Match List-I with List-II and select the correct answer by using the codes given below:

Codes:

1. (a)1 2 4 3
2. (b)2 1 4 3✓
3. (c)2 1 3 4
4. (d)3 4 2 1

Assertion (A): Services rendered to a patient by a medical practitioner, by way of consultation, diagnosis and treatment, fall within the ambit of 'services' as defined in Section 2(1)(o) of the Consumer Protection Act.

Reason (R): Like other professions, a medical practitioner should also conduct himself by using reasonable skill and care.

Codes:

1. (a)(A) is true and (R) is false
2. (b)(R) is true and (A) is false
3. (c)(A) and (R) both are true, but (R) is not the correct explanation of (A)
4. (d)(A) and (R) both are true and (R) is the correct explanation of (A)✓

Match List-I with List-II and indicate the correct answer using the codes given below:

Code:

A B C D

1. (a)1 2 3 4
2. (b)1 4 2 3✓
3. (c)2 4 1 3
4. (d)4 3 2 1

Match List-I with List-II and indicate the correct answer using the codes given below:

Codes:

1. (a)1 2 3 4
2. (b)4 2 1 3
3. (c)1 4 3 2✓
4. (d)3 2 1 4

Who is a Consumer under the Consumer Protection Act, 1986?

1. (a)A person who gives his pants for stitching to a tailor✓
2. (b)A person who purchases goods for resale in his shop
3. (c)A person who purchases a car for being used as a taxi in his taxi service
4. (d)A person who avails of medical services free of cost

Assertion (A): A wooden chair while being used by a guest caused injury to him due to defective manufacture. The guest is entitled to claim damages from the manufacturer.

Reason (R): The manufacturer owes a duty to take care only towards the lawful buyer under the Consumer Protection Act.

Codes:

1. (a)Both (A) and (R) are true, and (R) is the correct explanation of (A)
2. (b)Both (A) and (R) are true, but (R) is not the correct explanation of (A)
3. (c)(A) is true, but (R) is false✓
4. (d)(A) is false, but (R) is true

Which of the following is a right of the consumer under the Consumer Protection Act, 1986?

Right to consumer education

Right to seek redressal

Access to variety of goods and services at competitive prices

Right to take goods and services free of cost

Codes:

1. (a)1 and 3 are correct
2. (b)1, 2 and 3 are correct✓
3. (c)1 and 2 are correct
4. (d)1, 2, 3 and 4 are correct

What is the pecuniary jurisdiction of the State Commission under the Consumer Protection Act, 1986?

1. (a)Exceeds ₹50 lakhs but does not exceed ₹1 crore
2. (b)Exceeds ₹20 lakhs but does not exceed ₹1 crore✓
3. (c)Exceeds ₹10 lakhs but does not exceed ₹1 crore
4. (d)Exceeds ₹1 crore

This decision was held in which case?

1. (a)K. Vishnu v. National Consumer Dispute Redressal Commission and others✓
2. (b)Joshi v. Motor Industries Co.
3. (c)Charan Singh v. Healing Touch Hospital
4. (d)Arvind Mills Ltd. v. Associated Roadways

Assertion (A): Consumer Protection Act is made to simplify the procedure and avoid complexity so that an ordinary citizen can file a complaint without difficulty.

Reason (R): It intends to protect a large body of consumers from exploitation.

Codes:

1. (a)(A) and (R) are right and (R) is the correct reason for (A)✓
2. (b)Both (A) and (R) are wrong
3. (c)(A) is right and (R) is wrong
4. (d)(R) is right and (A) is wrong

What is the period of limitation under Section 24A of the Consumer Protection Act, 1986 (as amended w.e.f. 18.6.1993) for filing a complaint from the date of the cause of action?

1. (a)No limitation period
2. (b)3 years
3. (c)2 years✓
4. (d)1 year

What are the rights of consumers protected and promoted by Consumer Councils under the Consumer Protection Act?

Protection against hazardous goods/services

Information about quality, quantity, price of goods/services

Access to variety of goods/services at competitive prices

Consumer education

Codes:

1. (a)Only 1 is correct
2. (b)Only 2 is correct
3. (c)Only 1, 2 and 3 are correct
4. (d)1, 2, 3 and 4 are correct✓

If a complaint is found frivolous or vexatious under the Consumer Protection Act, the complainant shall pay to opposite party the cost:

As specified by court order

Dismissal of complaint without cost

Not exceeding ten thousand rupees

One-tenth of the amount claimed

Codes:

1. (a)Only 1 and 3 are correct✓
2. (b)Only 3 and 4 are correct
3. (c)Only 2 and 4 are correct
4. (d)Only 1 and 2 are correct

In which of the following the National Commission has no jurisdiction under the Consumer Protection Act?

1. (a)Appeals against the order of State Commissions
2. (b)Original complaints where value of goods and services exceeds ₹1 crore
3. (c)Original complaints where value of goods and services is up to ₹1 crore✓
4. (d)Call for record and pass orders if State Commission failed to exercise jurisdiction legally

Which of the following is not a legitimate need which the United Nations Guidelines for Consumer Protection intends to meet?

Protection and promotion of the political interests of consumers

Consumer education

Availability of effective consumer redress

Prohibition of the formation of consumer organizations

Codes:

1. (a)(1) and (2)
2. (b)(1) and (4)✓
3. (c)(3) and (4)
4. (d)(2) and (3)

State Government may notify that State Commission may perform its function at places other than state capital. Who needs to be consulted by the State Government for such notification under Consumer Protection Act?

1. (a)Central Government
2. (b)National Commission
3. (c)State Commission✓
4. (d)State Commission and High Court

Who among the following cannot file a complaint before the District Forum under Section 12 of the Consumer Protection Act?

1. (a)One consumer and not more than one consumer✓
2. (b)Any recognized consumer association
3. (c)Central and State Government
4. (d)One or more consumers

'A Statutory Board conducting examinations is not a service provider and does not offer services to candidates while conducting an examination' was held by the Supreme Court in

1. (a)Buddhist Mission Dental College and Hospital v. Bhupesh Khurana (2009)
2. (b)Bihar School Examination Board v. Suresh Prasad Sinha (2009)✓
3. (c)Madan Kumar Singh v. District Magistrate, Sultanpur (2009)
4. (d)UT Chandigarh Administration v. Amarjeet Singh (2009)

Match the following provisions with the Section under Consumer Protection Act 1986

A. Jurisdiction of the District forum

1. Section 17B 17

B. Composition of State Commission

2. Section 20

C. Composition of National Commission

3. Section 16

D. Circuit benches of State Commission

4. Section 11

Choose the correct option from those given below

A B C D

1. (a)2 4 3 1
2. (b)1 2 3 4
3. (c)3 2 1 4
4. (d)4 3 2 1✓

Match List I with List II

I -II

List I/I List II

A. Definition of I. Section 22-B Permanent Lok Adalat 22

B. Estabilshment of II. Section 22-C Permanent Lok Adalat 22

C. Cognizance by III. Section 22-E Permanent Lok Adalat 22-F&

D. Award of IV. Section 22-A Permanent Lok Adalat 22-S

Choose the correct answer from the options given below

1. (a)A- I; B - IV; C - III; D - II
2. (b)A - II; B - III; C - I; D - IV
3. (c)A - III, B - II; C - IV; D - I
4. (d)A - IV; B - I; C – II; D - III✓

Match List I with List II

I -II

List I/I List II/II Jurisdiction Section under Consumer Protection Act, 1986 ( , 1986)

A. Jurisdiction of I. Section 11 District forum 11

B. Jurisdiction of State II. Section 21 commission 21

C. Jurisdiction of III. Section 22 A National Com- mission 22

D. Power to set aside IV. Section 17 ex parte orders 17

Choose the correct answer from the options given below

1. (a)A- I; B - IV C - II; D - III✓
2. (b)A - III; B - II; C - IV; D - I
3. (c)A - II, B - III; C - I; D - IV
4. (d)A - IV; B - I; C – III; D - II

Section 53 of Consumer Protection Act of 2019 provides for establishment of National Consumer Disputes Redressal Commission. It is to be known as

1. (a)National Commission✓
2. (b)National Council
3. (c)National Dispute Redressal Commission
4. (d)National Dispute Redressal Council

Consumer, Mediation Cell has to hold which of the following documents?

(1) List of empanelled mediators

(2) List of all cases handled by the cell

(3) Records of all proceedings

(4) Information specified by regulations

Choose the correct answer from the options given below

1. (a)(1) and (2) only
2. (b)(2) and (4) only
3. (c)(3) and (4) only
4. (d)(1),(2), (3) and (4)✓

The Consumer Protection Act 2019, talks about direct selling, e-commerce and electronic service provider

1. (a)True
2. (b)False
3. (c)Consumer Protection Act, 1986 did not provide about this
4. (d)Both 1 and 3✓

Central Consumer Protection Council is headed by a chairperson who is

1. (a)Retired judge of the Supreme Court of India
2. (b)Minister in charge of Department of Consumer Affairs in Central Government✓
3. (c)President of India or his nominee
4. (d)Head of Competition Commission of India

Which of the following are Consumer Protection Redressal Agencies under the Consumer Protection Act, 1986?

(A) Consumer Disputes Redressal Forum

(B) Consumer Disputes Redressal Commission

(C) Consumer Disputes Redressal Committee

(D) National Disputes Redressal Committee

(E) National Consumer Disputes Redressal Commission

Choose the correct answer from the options given below

1. (a)(A), (B), (C) Only
2. (b)(D), (A), (C) Only
3. (c)(A), (B), (D) Only
4. (d)(A), (B), (E) Only✓

The Consumer Protection Act, 1986 has been repealed and replaced by which of the following Act?

1. (a)The Consumer Protection Act, 2017
2. (b)The Consumer Protection Act, 2018
3. (c)The Consumer Protection Act, 2019✓
4. (d)The Consumer Protection Act, 2020

Who amongst the following are included in definition of 'Manufacturer' in the Consumer Protection Act, 2019?

A. Maker of goods or parts

B. One who assembles goods or parts

C. Who put his own mark on goods made by others

D. One who sells goods

Choose the correct answer from the options given below

1. (a)A, B, C only✓
2. (b)B, C, D only
3. (c)A, C, D only
4. (d)A, B, D only

Which one of the following judgement of the Supreme Court has held that, "health care services rendered by Medical Practitioners fall under the ambit of the Consumer Protection Act, 1986"?

1. (a)Medicos Legal Action Group v. Union of India✓
2. (b)Lucknow Development Authority v. M.K. Gupta
3. (c)Rohit Chaudhary v. Vipul Ltd
4. (d)Faqir Chand Gulati v. Uppal Agencies Pvt. Ltd